一、項目基本情況 1. Basic Information 項目編號：3101**************** Project No.:?3101**************** 項目名稱：2025年度城運中心熱線話務信息處理服務項目 Project Name:?2025 Urban Transportation Center Hotline Call Information Processing Service Project 預算編號：1524-W******** Budget No.:?1524-W******** 采購方式：競爭性磋商 Procurement method : competitive consultation 預算金額（元）：********元（國庫資金：0元；自籌資金：********元） Budget Amount(Yuan):?********(National Treasury Funds: 0 Yuan; Self-raised Funds: ******** Yuan) 最高限價（元）：包1-********.00元 Maximum Price(Yuan):?Package ******** for ********.00 Yuan, 采購需求： Procurement Requirements:? 包名稱：2025年度城運中心熱線話務信息處理服務項目 Package Name:?2025 Urban Transportation Center Hotline Call Information Processing Service Project 數量：1 Quantity:?1 預算金額（元）：********.00 Budget Amount(Yuan):?********.00 簡要規則描述：與供應商簽訂項目服務合同，供應商提供城運熱線平臺話務信息處理工作，主要負責各渠道來源的熱線工單的接聽、先行聯系###市民核心訴求，做好相關溝通協調工作；負責對簡易類問題進行回復反饋；根據熱線工單辦理結果開展回訪、記錄等工作；負責熱線系統相關流程操作；負責交辦的其他事項。具體實際服務內容以采購人下達工作任務為準。 Brief Specification Description:?Sign a project service contract with the supplier, who provides telephone information processing services for the urban transportation hotline platform. The supplier is mainly responsible for answering and contacting hotline work orders from various channels, grasping the core demands of citizens, and doing a good job in relevant communication and coordination; Responsible for responding to and providing feedback on simple issues; Carry out follow-up and record keeping work based on the results of the hotline work order processing; Responsible for the operation of hotline system related processes; Responsible for other assigned tasks. The specific actual service content shall be subject to the work tasks assigned by the purchaser. 合同履約期限：2025年3月1日-2025年12月31日。 The Contract Period:?From March 1st, 2025 to December 31st, 2025. 本項目（否）接受聯合體投標。 Joint Bids: (NO)Available. 二、申請人的資格要求 2. Qualification Requirements for Suppliers (a)滿足《中華人民共和國政府采購法》第二十二條規定； (a)Meet the provisions of Article 22 of the "Government Procurement Law of the People's Republic of China"; (b)落實政府采購政策需滿足的資格要求：（1）落實預留份額措施，提高小微企業在政府采購中的份額，扶持小微企業政策：本項目（■是 □不是）專門面向小微企業采購，評審時小微企業產品均不執行價格折扣優惠。（2）扶持殘疾人福利性單位，并將其視同小微型企業； (b)Qualification requirements to be met to implement government procurement policies:?(1) Implement measures to reserve quotas, increase the share of small and micro enterprises in government procurement, and support policies for small and micro enterprises: This project (■ Yes □ No) is specifically aimed at purchasing from small and micro enterprises, and during the evaluation process, small and micro enterprise products will not be subject to price discounts. (2) Support welfare units for people with disabilities and treat them as small and micro enterprises; (c)本項目的特定資格要求：（1）須系我國境內依法設立的法人或非法人組織（本項目（****公司已自己名義參加采購活動）。（2）符合《關于對接國際高標準經貿規則推進試點地區政府采購改革的指導意見》（滬財采〔2024〕12號）第17條規定的供應商，不得參加本項目的采購活動。（3）本項目不允許轉包。 (c)Specific qualification requirements for this program:?(1) It must be a legal entity or an unincorporated organization established in accordance with the law within the territory of our country (the branch of this project (not accepted) has already participated in procurement activities in its own name). (2) Suppliers who comply with Article 17 of the Guiding Opinions on Promoting Government Procurement Reform in Pilot Areas in Connection with International High Standard Economic and Trade Rules (Hu Cai Cai Cai [2024] No. 12) are not allowed to participate in the procurement activities of this project. (3) This project does not allow subcontracting. (i)符合《中華人民共和國政府采購法》第二十二條的規定； (i)Comply with the provisions of Article 22 of the"Government Procurement Law of the People's Republic of China"; (ii)未被“信用中國”、中****網（********）列入失信被執行人、重大稅收違法案件當事人名單、政府采購嚴重違法失信行為記錄名單； (ii)Not included in the list of dishonest persons subject to enforcement, the list of parties to major tax violation cases, or the list of records of serious illegal and dishonestacts in government procurement by "Credit China" , China Government Procurement Network (********)?;
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